All products sold are guaranteed to be genuine, in new condition and inspected by our quality control team.
All products, except items that are reduced in the sale, are protected by a 14 Day Money-back Guarantee which guarantees a full refund or product exchange if the item is returned in unused/unopened condition, within 14 days of receiving the order.
All items properly returned under this policy are eligible for a refund. If you choose a refund, the full purchase price (delivery not included) will be credited once we have received and processed your return. This will typically be 7-10 business days after the item was delivered back to us.
Please contact us from contact form for request of returns.
The item must be returned in new, sealed and unused condition, in the original box and with all paperwork to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, or the box. We cannot accept a return of any item with any indication that it has been used.
Damaged or Defective Items:
If you receive a damaged or defective item, you must e-mail us within 24 hours of delivery. Please supply your order number from your original confirmation e-mail or receipt, as well as your e-mail address and contact telephone number. We will make every reasonable effort to replace the item as quickly as possible.
Return shipping charges must be covered by the customer.
We will not be responsible for any items lost in the post.
In case of product exchange, we will cover the cost to re-ship the new item back to the customer.
If you choose a refund, we will email you when the credit has been submitted to your credit card.
Thanks, if you have any other questions, please contact us from contact form.